Just a little update for you, sent the phone off to LG repair centre on the 23rd November and they said that they got it on the 24th. A week later I phoned them to see what was happening and they said they have ordered a new speaker for it (which I didn't know why as I thought it was ok) 2nd week phoned them and they said that the phoned was fixed and returned to me on the 2nd December. I phoned up the next day and they said they would track it and see where it was, they gave me a tracking number and said to phone back tomorrow and they would let me know what was happening. Phoned up the next day and they said that it was not sent back but to another repair centre. Phoned up in the 3rd week and they said that it has NOT been fix but sent to another repair centre and they are still waiting for the parts, I then asked if they was anyone else that i could speak to as it is a contract phone and they have almost had it for a month, They where not at all helpful not letting me know when I would get it back or letting me speak to someone they might be able to tell me or let me know why they said it was repaired when it wasn't. Lucky for me Orange said that they would wait till my phone was back to me before they get the next bill payment.